Shipping and Delivery Info
Shipping Information: Temple Boutique is currently shipping UK wide only. (Subject to change)
Standard shipping time is 2-3 business days within the UK.
UK DELIVERY COSTS
£ 3.95 Standard Delivery - Royal Mail. Delivery takes up to 3 working days.
This service is a secure signed for and insured service.
COLLECT from our studio! – by appointment only
FREE: Collect in person from our studio in Hackney, East London. We will send you an email as soon as your piece is ready to collect, within 2 working days, please respond to the email or phone 07769869543 to book your appointment.
Details about our store including our full address and contact details can be found on the ‘Contact Us’ page.
Please contact us at within 14 days of placing your order and let us know why you wish to return.
Then arrange to send back recorded delivery to the following address:
Elderfield Studios, 127A Elderfield Road, Hackney, London, E5 0AY
Upon receipt of the item(s) we will refund the order value, less the original shipping, to the original purchasing card. Alternatively, we can exchange the item for you. Please let us know what you wish to swap it with and the return address.
Due to hygiene reasons we are unable to offer refunds or exchanges on earrings.
Items must be returned unworn and in good and saleable condition.
We recommend all returns are sent using an insured and recorded delivery service with tracking and scanning.
Temple Boutique does not accept liability for any returned goods lost or damaged in the post.
Returns outside the stated time frame will only be accepted at the discretion of Temple Boutique.
Refunds will only be made to the card used to purchase the goods with.
Credit and Debit Card refunds may take up to 14 working days for your bank to complete.
Temple Boutique does not accept liability for the length of time particular banks take to process refunds.
USE OF DISCOUNT CODES
Only one discount or free shipping code to be used per order and not to be used when an item is already reduced in the sale.
Unfortunately, discount codes cannot be used for bespoke orders.
CARING FOR YOUR JEWELLERY
Plated jewellery will wear off over time, however you can ensure that it lasts as long as possible taking extra care when wearing, storing and cleaning.
Please take care when handling plated jewellery to protect the top layer from excess wear and scratching. Although gold-plated jewellery will not tarnish over time like silver, the gold appearance may slightly fade depending on wear and exposure to chemicals and cosmetics.
Avoid wearing jewellery whilst showering, bathing or swimming. Chlorine can permanently damage or discolour your plated jewellery.
It is advisable to remove all jewellery when partaking in any physical or labour-intensive activities. For this same reason, it is also advisable not to wear jewellery when asleep at night.
Always remove your jewellery when applying perfume and cosmetics. When removed please make sure to keep all jewellery in separate pouches or boxes to prevent pieces rubbing and scratching against one another.